Next Level Finance Partners, LLC, doing business as Century Support Services, has disclosed a significant data security incident that has compromised sensitive personal information belonging to more than 160,000 individuals. The Pennsylvania-based debt settlement company filed notice of the breach with the Maine Attorney General’s Office, marking the formal public disclosure of the event.
Incident Timeline and Discovery
According to company statements and regulatory filings, the unauthorized access to company systems began on November 7, 2024. The breach went undetected for several months until it was discovered and confirmed through internal investigations on May 30, 2025. The company took immediate steps to contain the incident and assess the full scope of the compromise.
Notifications to affected individuals began on June 27, 2025, with the company offering assistance and monitoring services to those whose information was exposed.
Data Exposed
The compromised data includes a wide range of personally identifiable information (PII) and protected health information (PHI). Specifically, the following types of data may have been accessed:
- Full names
- Dates of birth
- Social Security numbers
- Driver’s license or state-issued ID numbers
- Passport numbers
- Medical and health insurance information
- Financial account details
- Digital signatures
- Contact information
While the company has not clarified the extent to which sensitive data such as Social Security numbers was encrypted, the overall scope of the breach raises serious concerns regarding identity theft and fraud.
Scope and Impact
The breach is known to impact 160,759 individuals, though actual numbers could expand as investigations continue. Century Support Services, which has provided debt settlement services to nearly 300,000 clients nationwide, has stated that it is working closely with cybersecurity professionals and law enforcement as part of its response.
Notably, no ransomware group has publicly taken responsibility for the attack as of the date of this report.
Remediation and Consumer Protections
To mitigate the potential harm to affected individuals, Century Support Services is providing 12 months of free identity theft protection and credit monitoring services. Individuals who have received notification letters are encouraged to activate these services and remain vigilant for signs of financial fraud or misuse of their personal data.
Affected parties can contact the company’s dedicated breach response line at 866-910-0146, available Monday through Friday from 9:00 a.m. to 7:00 p.m. ET.
